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The eight things customer service is asked most, answered properly. If your question is not here, the contact details are in the sidebar and a person will answer, not a bot.
There is a $100 minimum order across the site. We take PayID and card at checkout, and ID is verified before the order is accepted. If a payment fails, nothing is charged and the cart stays exactly as you left it. To change or cancel an order, message us before 2pm on the day you placed it, because after that it has usually already been picked.
Flat $10 standard or $35 express, both tracked, both from Melbourne. Weekday orders before 2pm dispatch the same day. Tracking is emailed when the label is created. The courier needs an 18+ signature and cannot leave a parcel unattended. Full transit times by state are on the delivery page.
If you are switching from cigarettes, start at 50mg/mL nicotine salt with a tight draw, and an IGET Bar at 3,500 puffs is the standard first purchase. If you already vape all day, a 10,000-puff Bar Pro or a 12,000-puff IGET One costs far less per puff. If you go through more than one device a fortnight, a refillable pod kit is cheaper again after the first month.
A burnt taste is nearly always a dry coil, not a fault: stand the device upright for five minutes and try again. If it stays burnt, the coil is spent. A device that will not draw is usually a blocked airway, so check the mouthpiece. A rechargeable device that will not charge is almost always the cable rather than the port; try a different USB-C lead before contacting us.
Most disposables here are 50mg/mL (5%) nicotine salt. Dropping to a lower strength too early is the most common reason people go back to cigarettes, because they compensate by vaping constantly and still feel short. If you want no nicotine at all, the nicotine-free range runs at 0mg, and IGET Shion pouches come in 6mg and 12mg. For independent guidance on strengths and health effects, see healthdirect on vaping; if you are trying to stop altogether, Quitline on 13 7848 is free and confidential.
Unopened items can be returned within 30 days for a full refund. Opened devices cannot be returned for hygiene reasons unless faulty. If a device is genuinely faulty, message us with the order number and we will replace it. Refunds go back to the original payment method within five working days of the return being received.
$100. A bulk carton or a multipack clears it in one line.
Same-day dispatch on weekday orders before 2pm. Standard is 2–4 days metro, express 1–2.
Yes. ID at checkout and an 18+ signature on delivery. Nicotine vaping products are prescription-only in Australia; the current rules are set out by the Therapeutic Goods Administration.
Usually not. Stand it upright for five minutes. If the taste stays after that, the coil is spent.
Yes, if you message us before 2pm on the same day. After that it has generally been picked and packed.
Five working days from when we receive the return, back to the original payment method.
IGET One at 12,000 puffs among the IGET devices; WALA Vape at 18,000 across the whole catalogue.
Yes. A 0mg range across 18 flavours, plus 6mg and 12mg nicotine pouches.
WARNING: Contains nicotine, which is highly addictive. 18+ only. Nicotine vaping products are prescription-only in Australia.
This site sells nicotine vaping products, which are age-restricted in Australia. You must be 18 or older to enter.
Nicotine is highly addictive. Prescription-only in Australia. Thinking of quitting? Quitline 13 7848.